In this twelve-part series, directed by Joram Lürsen, we follow four dispatchers of a 112 emergency room who help people in need by telephone. For many people, they are phone calls you never hope to make in your life. But for the dispatchers it is the order of the day, or even the order of the half hour. In each episode, an emergency situation is highlighted from both the caller and the operator. How do both people deal with the stress? How are the right decisions made and what is involved?